**Summary:**
Every coffee shop goes through seasons of transition. Employees leave, leadership changes, and unexpected situations can quickly create chaos if you're not prepared.
Aaron, Ben, and Drew share lessons from their own experiences and talk about how to lead through major changes, communicate clearly with your team, build systems that don't rely on one person, and keep your business moving forward.
Learn more about Coffee Experts Club and get more resources for building a stronger coffee business
**Minute-by-Minute:**
00:00 - Aaron's back from his Italy anniversary trip
00:20 - Espresso culture: shots at the bar, no drive-thrus
03:00 - Today's topic: handling business transitions
04:34 - Good transitions vs. bad transitions
06:10 - Case study: when politics hit the shop floor
12:40 - Case study: the scandal that forced a new CEO
15:05 - Selling your team the story first
16:12 - Why nothing can rely on one person
17:27 - The bookshelf strategy and SOP systems
18:51 - Wrap-up and next week's preview
