Ep. 70: State of Enterprise AI - Discussion with Lenovo & TCS

So of course, there is AI everywhere.

It's hype.

There's a lot of reality to it as well.

What do you think, uh, enterprise are today in terms of AI adoption? Let's start with, uh, yeah, Raj.

Well, the way we see, Prakash, is-

Mm-hmm

... or at least I, I like to call it is, I mean, I want to call AI into a number of ways.

I want to call AI as an augmented imagination function, where you're actually amplifying human creativity and not replacing it.

That's where the enterprises are looking at.

An assisted intelligence, where AI is, is a partner and not really a substitute.

An applied insight, where how do you turn data which has already existed over these years into meaning and action?

Mm.

So it's become part of our storyboard, augmented imagination and implementation, if I would continue to go.

Accessible intelligence, it's a big wave because there was a time when experts had knowledge.

Today, you have democratized expertise.

Using AI, anybody could be an expert in a-any field.

And these are the shifts that we are seeing happening in the enterprises, and that's where we become a part of it, and we see that how technology can play the most important role as it comes to enterprises assuming all these AI definitions.

Yeah, and Mark, so where are we within terms of adoption? I mean, there's a lot of hype, and everybody has AI plan now, but in terms of adoption, you're seeing, uh, just like interest or real and use cases and adoption.

Mark?

I think last year, I think the big push was a lot of organizations probably looked at productivity and, and how that affected it.

And I think that what happened is there was a big move to how do you remove people out of the loop rather than have people in the loop and use it as a tool.

So, so Raj captured that really, really well.

And, and, and if you look at Industry 4.0 to Industry 5.0, they went-- it, it's gone exactly the same way.

So what can we now do to improve not productivity, but look at AI to re-- to enhance the business, make people's lives easier? I think sometimes, and I had an instance this week where someone said to me, "It's now taking me ten times longer to write an email." And I said, "Why is that?" And they said, "Because I write an email, put it into a tool, which then tells me how I should-- how it should be written properly." And I said, "You're kind of using it wrong." And they said, "Why?" I said, "You don't have to use AI for every single email for a start.

I use AI to get a point across.