Jul 20, 2026 · 45 min · 13 segments
In this episode of Stop Requested, Levi McCollum and Christian Londono talk with Kristin Taylor, Senior Director of UX at the MBTA and Chief Experience Officer for TransitOPS. Kristin shares how UX…
Kristen TaylorGuest
Levi McCollumHost
Christian LondonoHostStop Requested.
This is Stop Requested by ETA Transit.
I'm Christian.
And I'm Levi.
These are real conversations with the innovators, operators, and advocates driving improvements in public transportation.
Today we're talking about what it takes to design transit technology around the full journey, not just the tool on the screen.
Kristen's work focuses on making technology work for transit agencies, riders, and frontline teams instead of forcing agencies to work around tools that only partially fit their needs.
We talk about trip planning as a full experience, not just an app, and why accurate data, service alerts, audio announcements, signage, and staff communication all shape why the riders can trust the system.
Here's our conversation with Kristin Taylor.
Read the full transcript.
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Stop Requested.
This is Stop Requested by ETA Transit.
I'm Christian.
And I'm Levi.
These are real conversations with the innovators, operators, and advocates driving improvements in public transportation.
Today we're talking about what it takes to design transit technology around the full journey, not just the tool on the screen.
Kristen's work focuses on making technology work for transit agencies, riders, and frontline teams instead of forcing agencies to work around tools that only partially fit their needs.
We talk about trip planning as a full experience, not just an app, and why accurate data, service alerts, audio announcements, signage, and staff communication all shape why the riders can trust the system.
Here's our conversation with Kristin Taylor.
