Transforming Team Culture Through Authentic Salon Leadership With Amber Pope

Yeah, I think the transparency aspect is it should be unique to every business because every business is, of course, run in a very different manner, yours to mine, mine to the neighbors, whatever that is.

So I think knowing what you are willing to share begins over time, too.

So like in the early days of Salon 27, now we're getting ready to celebrate our 10th anniversary.

Congratulations.

Thank you.

So all of these steps have really developed over almost a decade.

And what transparency looked like from the very beginning was myself and three other team members, okay? And that transparency of who my audience was then was literally that we were exclusive to one brand on our back bar in our retail.

Mm-hmm.

And I knew what it took to get back bar sales, like had to happen to get back bar on the back bar.

And so my first exercise from the very jump was, it takes you this many bottles of product to sell for us to have a liter of shampoo and conditioner.

and I created literally with like, like little crayons and like cardboard.

I like had a little graph that I would like every day, like, okay, we got one more, we got one

more.

Transparency started that way because I realized from the very beginning how hard everything is as an owner, even being Me and three team members and 1300 square feet and not having, you know, two nickels to rub together at the time.

So transparency began with allowing my team to understand what the business requires.

Mm hmm.

That is how it built.

Today, the team knows from an operational standpoint, how much we put towards our marketing, how much we put towards our efforts in new tech and development.

What the cost of business is, has been something that the team has developed over time.

And when it comes to transparency, the only thing that I know works best for my team

is

that there is nothing I won't share with them from Chet and I.

Blanket statement.

The only time that I have...

A little shroud of non-transparency is when I share team member to team member data.