Still Human: Leading Through the AI Disruption

What happens when the pace of change goes from fast to “that year’s worth of work just became obsolete overnight” fast? In this episode of *Shift Happens*, host Nasser Sahlool is joined by Norm Hagarty, CEO and Managing Partner at DAC, to explore what decades of disruption can teach leaders about navigating the age of AI—without losing sight of the people behind the transformation. Together, they unpack why being on the leading edge beats chasing the bleeding edge, how organizations can turn anxiety into action, and why investing in people is essential to future-proofing a business. Norm also shares the leadership principles that have guided DAC through seismic shifts in technology, media, and consumer behavior, from E² + C² to the story behind “meet them at the elevator.” The takeaway? Technology will keep changing. Great leadership doesn’t have to. Stay curious, communicate clearly, get close to the work and, above all, give a damn.