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RESTAURANT STRATEGY

RESTAURANT STRATEGY

STORYTIME (18) - A Better Goodbye

Aug 31, 2026 · 15 min · 8 segments

### **#581 - STORYTIME (18) - A Better Goodbye** **\*\*\*\*\*** Tickets are available now for the **Restaurant Profitability** **Summit!** This is our biggest event of the year, but attendance is…

### **#581 - STORYTIME (18) - A Better Goodbye** **\*\*\*\*\*** Tickets are available now for the **Restaurant Profitability** **Summit!** This is our biggest event of the year, but attendance is capped at 200 people. Get your tickets now. https://www.marginedge.com/lp/chip **LEARN MORE: https://go.restaurant-strategy.com/summit-2026** **\*\*\*\*\*** **This week's episode is brought to you by:** MARGIN EDGE **VISIT**: https://www.marginedge.com/lp/chip **This week's episode is brought to you by: RIGHTWORK https://www.marginedge.com/lp/chipVISIT: https://right.work/chip** **\*\*\*\*\*** Human beings are storytellers. It's how we make sense of the world around us, give meaning to the things we experience. Today I want to talk about why you probably suck at "goodbyes." **\*\*\*\*\*** If you want to snag a copy of Chip's book, *The Restaurant Marketing Mindset:* https://www.therestaurantmarketingmindset.com/ If you're ready to learn more about the P3 Mastermind**:** https://www.restaurantstrategypodcast.com/p3-mastermind-program If you want a free 30-day trial of our Restaurant Foundations Membership Site**:** https://www.restaurantstrategypodcast.com/Foundations-b If you want to leave a 5-star rating/review on Apple Podcasts: https://podcasts.apple.com/us/podcast/restaurant-strategy/id1457379809

### **#581 - STORYTIME (18) - A Better Goodbye** **\*\*\*\*\*** Tickets are available now for the **Restaurant Profitability** **Summit!** This is our biggest event of the year, but attendance is…

Speakers: Chip CloseHost

Top entities: Gavin Kaysen×4 Minneapolis×4 Apple Podcasts Income statement James Beard Foundation Award×2

The Polite Goodbye That Hurts Restaurants0:00 – 1:13

C

0:00

There's one statement, one thing that we are all guilty of saying to all, pretty much all of the guests in our restaurant that is killing your business.

C

0:10

What is it? It's this.

C

0:12

Thanks so much.

C

0:13

Have a great night.

C

0:14

If you get rid of that one statement, that one thing that will change your business, I'm going to talk to you about what you replace it with on today's episode of Restaurant Strategy.

C

0:23

There's an old saying that goes something like this.

C

0:26

You'll only find three kinds of people in the world.

C

0:28

Those who see, those who will never see, and those who can see when shown.

C

0:33

This is Restaurant Strategy, a podcast with answers for anyone who's looking.

C

0:55

Hey everyone, thanks for tuning in.

C

0:56

My name is Chip Close.

C

0:57

This is the Restaurant Strategy Podcast.

C

0:58

We put out two episodes every single week.

C

1:00

We are quickly approaching 600 episodes.

C

1:03

Can you believe it? We launched this thing in the spring of 2019.

C

1:05

It's like a little engine that could.

C

1:07

We've got an incredible community out there to all of you guys that make this show part of your week.

C

1:12

Thank you very much.

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Gavin KaysenPersonChef
90%4 mentions
MinneapolisCityCity in Minnesota
70%4 mentions
Apple PodcastsSoftware Application
50%1 mention
Income statementEntity
30%1 mention
James Beard Foundation AwardEntityAward
10%2 mentions

Guest EngagementBusiness > Hospitality > Customer Service > Restaurant Management
Reservation StrategiesBusiness > Marketing > Customer Retention > Sales Techniques
Service QualityBusiness > Management > Employee Training
Customer InteractionBusiness > Management > Employee Training > Service Quality
Customer ExperienceBusiness > Entrepreneurship > Small Business > Restaurant Operations
Direct CommunicationBusiness > Communication > Interpersonal Skills
Effective EngagementBusiness > Communication > Interpersonal Skills > Direct Communication
Small BusinessBusiness > Entrepreneurship
MarketingBusiness
CommunicationBusiness
Interpersonal SkillsBusiness > Communication
ManagementBusiness
Customer ServiceBusiness > Hospitality
Customer RetentionBusiness > Marketing
Restaurant ManagementBusiness > Hospitality > Customer Service
HospitalityBusiness
Employee TrainingBusiness > Management
Restaurant OperationsBusiness > Entrepreneurship > Small Business
Business
EntrepreneurshipBusiness
Sales TechniquesBusiness > Marketing > Customer Retention

The Polite Goodbye That Hurts Restaurants0:00 – 1:13

C

0:00

There's one statement, one thing that we are all guilty of saying to all, pretty much all of the guests in our restaurant that is killing your business.

C

0:10

What is it? It's this.

C

0:12

Thanks so much.

C

0:13

Have a great night.

C

0:14

If you get rid of that one statement, that one thing that will change your business, I'm going to talk to you about what you replace it with on today's episode of Restaurant Strategy.

C

0:23

There's an old saying that goes something like this.

C

0:26

You'll only find three kinds of people in the world.

C

0:28

Those who see, those who will never see, and those who can see when shown.

C

0:33

This is Restaurant Strategy, a podcast with answers for anyone who's looking.

C

0:55

Hey everyone, thanks for tuning in.

C

0:56

My name is Chip Close.

C

0:57

This is the Restaurant Strategy Podcast.

C

0:58

We put out two episodes every single week.

C

1:00

We are quickly approaching 600 episodes.

C

1:03

Can you believe it? We launched this thing in the spring of 2019.

C

1:05

It's like a little engine that could.

C

1:07

We've got an incredible community out there to all of you guys that make this show part of your week.

C

1:12

Thank you very much.