496. The Restaurant Hospitality Formula That Keeps Guests Coming Back - Brian Toll

What keeps guests coming back again and again? In this episode, Roger sits down with Brian Toll, co-founder of h.wood Group, to discuss the leadership, culture, and hospitality strategies behind one of the industry's fastest-growing restaurant groups. You'll learn: Why "wow" experiences create loyal guests How to hire and retain exceptional employees The leadership habits that build winning restaurant cultures The KPIs every operator should monitor Creative ways to increase traffic on slower nights Lessons learned from growing multiple successful restaurant concepts Learn more about h.wood Group: https://www.hwoodgroup.com Thanks to Our Sponsors Owner.com helps restaurants increase direct online orders with automated marketing campaigns and a branded mobile app. 👉 https://www.owner.com/rockstars Smithfield Culinary helps restaurants save time and labor while serving premium-quality proteins guests love. 👉 https://www.smithfieldselect.com Join the Restaurant Rockstars Academy Ready to build a more profitable restaurant? 👉 https://restaurantrockstars.com/joinacademy