Apr 14, 2026 · 59 min · 10 segments
Most organizations don’t struggle with change because they lack tools. They struggle because they’re solving the wrong problem. In this episode of *Reroute Reflections*, Andrew is joined by Sean…
I love that analogy because it's it speaks so much to all of the things because I feel like change management, they it always is kind of like a blanket.
You know, it's it's they always kind of see change management being OK. you're you've got to be good at learning.
You've got to be good at comms.
Or if there's a change that's happening, it's like we just got to train them.
You know, there's something that's happening.
Just train them.
And it's like, what do we how do we do it? It's like, well, just, you know, invite them to a session a week before it launches to go over what's changing.
That should be good enough.
Without the like strategic lens of, you know, well, one is is training really going to help, you know, bridge the gap? And it's the same thing we get with communications, too.
It's like, oh, we got to change.
We just got to send a communication out.
Right.
And it's it's there's so much more into that and so much strategy that goes around it.
And one of the things that I've been starting to see change, but very slowly, is the recognition from clients and organizations that each of these disciplines is a unique skill set that requires professionals that really fundamentally understand learning as a discipline and understanding communications as a discipline.
I can't do that very well.
I'm going to be honest with you.
And it's not like I can fake it.
I can go through it.
I've seen enough communications.
I've seen enough training.
But to actually get the full value that you can get from training individuals It's it's a whole, you know, subject area in it of itself.
I remember when you guys were leading kind of the learning team and we were working with you from the change and strategy side.
I remember the process you guys did was a needs based assessment that you walked people through.
You remember that, right? Yeah, I'm sure, you know, and we're still doing it.
Remember, I'm bad, right? And I remember that process and I was like.
I love that analogy because it's it speaks so much to all of the things because I feel like change management, they it always is kind of like a blanket.
You know, it's it's they always kind of see change management being OK. you're you've got to be good at learning.
You've got to be good at comms.
Or if there's a change that's happening, it's like we just got to train them.
You know, there's something that's happening.
Just train them.
And it's like, what do we how do we do it? It's like, well, just, you know, invite them to a session a week before it launches to go over what's changing.
That should be good enough.
Without the like strategic lens of, you know, well, one is is training really going to help, you know, bridge the gap? And it's the same thing we get with communications, too.
It's like, oh, we got to change.
We just got to send a communication out.
Right.
And it's it's there's so much more into that and so much strategy that goes around it.
And one of the things that I've been starting to see change, but very slowly, is the recognition from clients and organizations that each of these disciplines is a unique skill set that requires professionals that really fundamentally understand learning as a discipline and understanding communications as a discipline.
I can't do that very well.
I'm going to be honest with you.
And it's not like I can fake it.
I can go through it.
I've seen enough communications.
I've seen enough training.
But to actually get the full value that you can get from training individuals It's it's a whole, you know, subject area in it of itself.
I remember when you guys were leading kind of the learning team and we were working with you from the change and strategy side.
I remember the process you guys did was a needs based assessment that you walked people through.
You remember that, right? Yeah, I'm sure, you know, and we're still doing it.
Remember, I'm bad, right? And I remember that process and I was like.
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