PM Collective - The ART of property management
Jun 21, 2026 · 49 min · 11 segments
Send us Fan Mail We sit down with Cassandra from Terrahaven Property Management to talk about what real leadership looks like when you’re managing…
Ashleigh GoodchildHostAnd we have this podcast today because I send out an email to my members every Wednesday, not my members, my whole database every Wednesday.
And the email, and I'm just bringing it up here so I can sort of go through a little bit with it because the email was the competitiveadvantage.com. no one talks about, but it's talking about the compound effect of admitted uncertainty.
So when the I don't know becomes acceptable, because I think that there's a lot of people, it sort of says here, each acknowledgement, each knowledge gap becomes a development opportunity and each question becomes collaboration and each challenge becomes shared not carried alone but what it was actually talking about that is it's okay to not know the answers and it's okay to seek collaboration like you said going onto those facebook pages and having a look and seeing you know what other problems people have got so we can learn from them like we are never and never should feel like we should know everything and it's really funny when you get juniors in the office and they feel like they you know they've got I had one who had a really tricky situation and she's was taking a big confidence hit because she didn't know it and she just felt like she wasn't doing the best thing for her clients and I had to say to her listen I'm I've been doing it for 25 years and I've never gone through this.
This is something that is new that someone with five, 10, 20 years experience never has gone through.
And I would say I've probably had in the last 12 months more curly situations than than I've ever had in my whole career.
So, and you probably, I think you're saying, you know, similar with, you know, your assistants or juniors or people that you've worked through that younger, they do come with a little bit of, yeah, their confidence not high enough.
And I think – but I do think it's just – I think it's a combination of things.
I think it's, you know, there's the – sometimes every real estate is different.
It depends on the training, but it also depends on the person just saying, like, hey, I've got you, like, just so you know, like, this is going to be, like – a right like a crazy ride for you and kind of like i was saying before you know with with builders like they have a four-year apprenticeship and they can go i'm a first-year apprenticeship i'm a second year whereas like once you're a property manager and you're wearing that title i feel like clients go well you are the property manager you should know this but it's kind of having it's teaching i think young women of confidence are saying hey like it looks like Firstly, it's teaching them the confidence to ask questions.
It's not about knowing yet.
It's about asking the right questions, I would say, and having the confidence to do that.
Like, hey, like, Brenta, like, I understand this is a, you know, stressful situation.
Can I just go through a few things with you just so I can identify the best person to send that? Because I really don't want to, you know, being you myself, I really don't want to send out the wrong person.
I'd just like to ask a few questions if that's okay instead of them, you know, just, I guess, having...
But confidence to, it's not even sounding silly.
It's actually getting your information.
Like, it's like, you know, when you take, when you list a property, you're not just going to list a property.
You want more information.
Like, what am I dealing with right now so that you can make an informed decision? It's teaching younger people that it's so healthy to ask questions so that you can make an informed decision.
And like I was saying, like my new assistant, I just said, just, and it was actually, it's really interesting.
I said to her, I said, just so you know, like you're going to get to 12 months and still think that you don't know anything.
And we have this podcast today because I send out an email to my members every Wednesday, not my members, my whole database every Wednesday.
And the email, and I'm just bringing it up here so I can sort of go through a little bit with it because the email was the competitiveadvantage.com. no one talks about, but it's talking about the compound effect of admitted uncertainty.
So when the I don't know becomes acceptable, because I think that there's a lot of people, it sort of says here, each acknowledgement, each knowledge gap becomes a development opportunity and each question becomes collaboration and each challenge becomes shared not carried alone but what it was actually talking about that is it's okay to not know the answers and it's okay to seek collaboration like you said going onto those facebook pages and having a look and seeing you know what other problems people have got so we can learn from them like we are never and never should feel like we should know everything and it's really funny when you get juniors in the office and they feel like they you know they've got I had one who had a really tricky situation and she's was taking a big confidence hit because she didn't know it and she just felt like she wasn't doing the best thing for her clients and I had to say to her listen I'm I've been doing it for 25 years and I've never gone through this.
This is something that is new that someone with five, 10, 20 years experience never has gone through.
And I would say I've probably had in the last 12 months more curly situations than than I've ever had in my whole career.
So, and you probably, I think you're saying, you know, similar with, you know, your assistants or juniors or people that you've worked through that younger, they do come with a little bit of, yeah, their confidence not high enough.
And I think – but I do think it's just – I think it's a combination of things.
I think it's, you know, there's the – sometimes every real estate is different.
It depends on the training, but it also depends on the person just saying, like, hey, I've got you, like, just so you know, like, this is going to be, like – a right like a crazy ride for you and kind of like i was saying before you know with with builders like they have a four-year apprenticeship and they can go i'm a first-year apprenticeship i'm a second year whereas like once you're a property manager and you're wearing that title i feel like clients go well you are the property manager you should know this but it's kind of having it's teaching i think young women of confidence are saying hey like it looks like Firstly, it's teaching them the confidence to ask questions.
It's not about knowing yet.
It's about asking the right questions, I would say, and having the confidence to do that.
Like, hey, like, Brenta, like, I understand this is a, you know, stressful situation.
Can I just go through a few things with you just so I can identify the best person to send that? Because I really don't want to, you know, being you myself, I really don't want to send out the wrong person.
I'd just like to ask a few questions if that's okay instead of them, you know, just, I guess, having...
But confidence to, it's not even sounding silly.
It's actually getting your information.
Like, it's like, you know, when you take, when you list a property, you're not just going to list a property.
You want more information.
Like, what am I dealing with right now so that you can make an informed decision? It's teaching younger people that it's so healthy to ask questions so that you can make an informed decision.
And like I was saying, like my new assistant, I just said, just, and it was actually, it's really interesting.
I said to her, I said, just so you know, like you're going to get to 12 months and still think that you don't know anything.
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