Stop Buying Pizza and Start Leading

Yeah.

I have spoken to many a business owner and I have had to say to them, at what point are you going to self-reflect on the reason that you can't find new stuff? And so I think that it's such an interesting space because people don't really realize, but I don't know your thoughts on this comment, but the first thing I think of is that Someone who is a problem in the business who doesn't recognise that they're the issue, I don't know whether I would have trust that they would be able to be trained out of it.

I actually feel like they would be better moving aside and bringing someone in.

So my thoughts, which I'm very happy for you to disagree with that, is that it's actually really hard to train and sometimes people are just in the wrong position.

Yeah.

100%.

And I think first and foremost, two things can be correct at the same time, right? Like when it comes to people, I think one of the critical aspects I always look at, is it a skill or will issue, right? Skill, you can train.

You can always upskill someone, whether they're slower technical stuff or whether it's, that can always be trained.

The will, that's the hardest part, right? Again, the will can be the scope for people to change.

And that's where kind of mindset stuff, coaching, psych conversations can help people.

I was going to say move their will or pivot from what their current thoughts are, but that's the harder one to change.

So if someone isn't aligned to, and I'll go back to culture and strategy and why the organization exists is, you can't move that person.

They're probably the wrong person in the wrong company, in the wrong organization, doing the wrong thing, right? And I think, for me, that's the critical part that we miss.

We sometimes hire people because of their technical abilities, but they're not aligned to whatever your vision, mission, and purpose of the organization is.

So I'll just take a rough example.

Not-for-profit, we're out there.

We want to change the lives of the customers we interact with, right? Here I am hiring a GM who's just career driven and that's okay.

But potentially they're not aligned towards the mission, vision and purpose of the organization.

What you're going to get, maybe not now, maybe not tomorrow, but you'll get a misalignment of values.

How they do things within the organizations might not speak to the vision, mission and purpose of the organization.

And as a result, you'll get that divergence in vision.

Thoughts, customer experience, internal staff engagement.

And I think that's where it starts.

From that initial recruitment, we had a misalignment in what our thought process was.

I hope that answers your question.