Primary Care Meets AI: Practical Tools, Privacy, and the Human Touch with Julian Moore

Oh my word.

I was hoping this question might come up and I hope the audience have got several hours.

Look, I would say the obvious ones that we've all heard about.

There are in Australia now, Australian built, Australian accents, there are thousands of AI receptionists.

We're seeing those come through.

They've become useful because it's receptionist.

It shouldn't be called that because it's able now to write to the CRM or best practice or whatever system you're using.

It's also able to access the accounting software.

It's also able to access the email, the calendaring, the SharePoint, on and on.

So it means that when someone makes a call, if it's just a booking, well, the AI can take the booking, schedule it.

They can even take a payment, raise an invoice and email it across to them and then send an SMS out to remind the person where the appointment is.

So that is now available.

300 bucks a month.

So the value of intelligence is plummeting.

So from there, you've got the online, you've got the integration.

But then when you look at things, I was with the birthing educators the other day.

And now if they work with, say, a group of 16 year olds who have got pregnant and they're very nervous.

And they can have the handouts created for that person that uses those language and the images and the thing to actually educate them.

So personalization has gone through that kind of there.

Well, then you start thinking, well, How does it affect the business aspect? And the business is, well, websites now take four minutes, five minutes to build and update and create and host all within the AI now.

It means that if you've got logins for people, then they get a customized kind of dashboard appear in front of them.

So not everyone's looking.

They're all looking at the same website, but seeing different things on there because it's customized.

And then when you start thinking more around the business side, the front end, before we go into clinical, translation is my favorite.

If you're just arrived and English is your second language, but you're particularly ill, when you phone up or turn up, if no one speaks Ugandan or whatever it may be, how do you communicate? Well, AI now allows for that simultaneous translation.