Jun 2, 2026 · 35 min · 10 segments
In this special takeover episode of Monument Matters, the leadership team of WinMBNA shares personal stories, career lessons, and insights into the future of the monument industry. Cristine Bouwkamp…
Christine BoukampHost
Abbey MetcalfGuestSo well, next question, maybe a little bit tougher, something to-To dive in a little deeper, I wonder if you guys can share, if you have one, just one lesson that you learned on early in your career, um, that maybe even still shapes how you work today.
Yeah, I'll go first.
Um, I think that I learned early on after being around a bunch of people that, you know, you, you talk to a supplier, you talk to a client, you talk to whoever, and they tell you, "Hey, I'm gonna get you this photo in tomorrow," or, "I'm gonna deliver this on this time." And I started realizing that a lot of people were telling me what they were gonna do and not following through on it.
And so I kind of made it my, uh, my goal not to make any promises that I'm not gonna keep.
So you know, sometimes it's really easy to say, you know, if we're in an, a WIN MBNA meeting and Christine says, "Hey, I need a volunteer for this," it can be really easy to say, "Oh, I'll do it." But to step back for a second and make sure that you're really gonna do what you say you're gonna do.
So whether it's from promising a client a turnaround time or telling, you know, your employee, "I'll get back to you tomorrow on that," I think it's really important not to make promises that you're not gonna keep.
So I, I try every day to make sure that before I hit send on an email or hang up a phone call that whatever I just agreed to, I'm gonna do it.
That's, that is such a really good lesson, I think, for everybody to learn from.
... learned early in working, this isn't in the monitor, m- monument industry necessarily, but I got my first job when I was 13, and I worked in a dog kennel.
I would be sent out there to do all kinds of different stuff, but we had like this 100-foot hose, and I remember just rolling that thing up and sticking it up so it wasn't on the floor anymore.
You hang it this way." And it was done very neatly, like, you know, in a real, like it should.
And what I learned from that was do it right the first time and you don't have to keep redoing things.
So like take the time to do something, put your care and energy and intention into what you're doing the first time, and follow through with it to do your best.
So well, next question, maybe a little bit tougher, something to-To dive in a little deeper, I wonder if you guys can share, if you have one, just one lesson that you learned on early in your career, um, that maybe even still shapes how you work today.
Yeah, I'll go first.
Um, I think that I learned early on after being around a bunch of people that, you know, you, you talk to a supplier, you talk to a client, you talk to whoever, and they tell you, "Hey, I'm gonna get you this photo in tomorrow," or, "I'm gonna deliver this on this time." And I started realizing that a lot of people were telling me what they were gonna do and not following through on it.
And so I kind of made it my, uh, my goal not to make any promises that I'm not gonna keep.
So you know, sometimes it's really easy to say, you know, if we're in an, a WIN MBNA meeting and Christine says, "Hey, I need a volunteer for this," it can be really easy to say, "Oh, I'll do it." But to step back for a second and make sure that you're really gonna do what you say you're gonna do.
So whether it's from promising a client a turnaround time or telling, you know, your employee, "I'll get back to you tomorrow on that," I think it's really important not to make promises that you're not gonna keep.
So I, I try every day to make sure that before I hit send on an email or hang up a phone call that whatever I just agreed to, I'm gonna do it.
That's, that is such a really good lesson, I think, for everybody to learn from.
... learned early in working, this isn't in the monitor, m- monument industry necessarily, but I got my first job when I was 13, and I worked in a dog kennel.
I would be sent out there to do all kinds of different stuff, but we had like this 100-foot hose, and I remember just rolling that thing up and sticking it up so it wasn't on the floor anymore.
You hang it this way." And it was done very neatly, like, you know, in a real, like it should.
And what I learned from that was do it right the first time and you don't have to keep redoing things.
So like take the time to do something, put your care and energy and intention into what you're doing the first time, and follow through with it to do your best.
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