How Orion Brought Fraud and Mortgage Servicing In-House With AI

Ankur Patel interviews Ben Mrva, EVP and Chief Operating Officer at Orion Federal Credit Union. 📩 Subscribe to the Main Street AI Newsletter: https://multimodal.beehiiv.com/subscribe?utm\_source=podcast&utm\_medium=description&utm\_campaign=podcast Orion Federal Credit Union is a $1.3B credit union in Memphis, Tennessee. Ben, a twenty-year consultant turned COO, explains how Orion found its AI savings by bringing fraud and mortgage servicing in-house and leaning less on consultants, not by cutting staff, and why a data lake has to come before anything bigger. Guest: Ben Mrva, EVP and Chief Operating Officer, Orion Federal Credit Union Host: Ankur Patel, CEO & Founder, Multimodal 0:00 Introduction: Meet Ben 0:34 How AI changed work at Orion 1:52 Data readiness and the branch transaction count 3:40 Why credit union data was never ready 6:28 Incumbents, fintechs and the Filene pitch room 8:59 From demo to production 11:03 Who owns the integration 12:58 Corelation KeyStone as a partner 14:22 Bringing people along 16:46 Hospitality first, AI second 18:57 Competing with the big banks 21:45 The fintech pressure 24:43 Budgeting AI for 2027 25:51 Bringing fraud and mortgage servicing in-house 28:59 Closing