Why businesses must fix broken processes before implementing AI with Amy Hitchner-Allison

And I think, you know, as you engage with businesses, you know, you're obviously focused on understanding the process.

And, you know, so I guess tell us about, you know, because I think, you know, ultimately it's you have to interact with other people and you have to understand their perspective and translate that into business.

Right.

And so how do you balance and what does that process look like as you come into organizations and embrace that perspective and the balance between like reality and future state and, you know, helping them get through that?

You know, I think this is really key where my recruiter background comes in, in all honesty.

So recruiters kind of thrive in that environment of we know you want this, like this, this end goal, this person you want to hire is like they're perfect.

We used to call them unicorns or the purple squirrel.

And on this side, I take that in.

Let's some leaders.

I have to tell them, hey, let's daydream and see what would this look like in perfect case scenario.

Yeah.

And then bring it back to reality in such a gentle and tactful way, because a lot of times, even myself, you don't know what you don't know.

And you have to figure out in the world of systems and AI and having so like hundreds, if not thousands of options to figure out a solution.

What is realistic? What is going to work best? So we nailed down those conversations of, hey, in a perfect world, what does it look like? How does it operate? What are your limits with your team? What are the capabilities? I've worked with clients where, you know, tech wasn't their strong suit.

They're still using paper and pencil to do some of these operations.

And I'm like, I completely understand.

However.

Yeah.

Let's find some sort of process that actually works for you, but is adaptable and can be integrated into the company.

And the great thing is we do have all these options.

So there are options in the tech space that are very user-friendly, as user-friendly as Facebook and Instagram are on social media, that you can utilize and input in the systems that You do have to understand their capabilities and their lack thereof.

But it is an understanding of what the company truly wants as an outcome, what they're willing to do and willing to train for it.

And where's that compromise in between there? And I say that with the best way I can put it with softness, because I don't want to tell a company, I understand your goal is this, but you're going to have to compromise.

If you go in there saying that you are not winning anybody over, right? But you have to realistically draw a picture for the company to understand their goals can be met.

Here's where we have to go from there.