Leaders of the Workplace of Tomorrow
Sep 16, 2026 · 28 min · 11 segments
In this episode of The Leaders of the Workplace of Tomorrow, Host Steve Miksta sits down with David A. Fields…
David A. FieldsGuest
Steve MikstaHost
So you talk about outcomes in the process of writing a book called Thinking and Outcomes.

thinking and outcomes and and like the reality is we do what we do it's it's like so many of these customers are just they're saying i want this i want it but it's it's well what is the outcome like what what are you actually trying to achieve and yeah talk through um you know do you see that and then what what have you experienced when they actually get clarity and what that outcome actually is to where it's like man that that makes it a lot easier to figure out the solution

I mean, so again, a good consultant, well-trained consultant and consulting firm will have a discovery process that includes one piece of it is getting clarity around the outcome.

Because despite what procurement departments might think and despite what some consultants might think, we are not selling hours of work and they are not buying hours of work.

We're solving a problem or achieving an aspiration or helping the client do that.

Because then we can say, what are the indicators of success? How will we know we are reaching there? What could get in the way? What are the risks associated? What are the concerns you have about getting there, right? All the pieces that help as opposed to focus on tasks.

And this might, because I know you're mainly helping the consultants, but even going back to your consulting days and maybe you have some coursework or things in helping these consultants, but how do you get the customer to think in outcomes, right? Because so much of this is like the outcome is...

We get a better outcome because the people in the organization are being more productive.

So first, where I started was actually on the client side, both working there, but also helping clients use consulting correctly and hire consultants.

My first book, which I actually grabbed, I don't know if it'll show up on camera, but it's The Executive's Guide to Consultants.

So you talk about outcomes in the process of writing a book called Thinking and Outcomes.

thinking and outcomes and and like the reality is we do what we do it's it's like so many of these customers are just they're saying i want this i want it but it's it's well what is the outcome like what what are you actually trying to achieve and yeah talk through um you know do you see that and then what what have you experienced when they actually get clarity and what that outcome actually is to where it's like man that that makes it a lot easier to figure out the solution

I mean, so again, a good consultant, well-trained consultant and consulting firm will have a discovery process that includes one piece of it is getting clarity around the outcome.

Because despite what procurement departments might think and despite what some consultants might think, we are not selling hours of work and they are not buying hours of work.

We're solving a problem or achieving an aspiration or helping the client do that.

Because then we can say, what are the indicators of success? How will we know we are reaching there? What could get in the way? What are the risks associated? What are the concerns you have about getting there, right? All the pieces that help as opposed to focus on tasks.

And this might, because I know you're mainly helping the consultants, but even going back to your consulting days and maybe you have some coursework or things in helping these consultants, but how do you get the customer to think in outcomes, right? Because so much of this is like the outcome is...

We get a better outcome because the people in the organization are being more productive.

So first, where I started was actually on the client side, both working there, but also helping clients use consulting correctly and hire consultants.

My first book, which I actually grabbed, I don't know if it'll show up on camera, but it's The Executive's Guide to Consultants.
The rest of this transcript — segmented and speaker-labeled, so you land on the exact moment something was said
Search every transcript — by keyword, by phrase, or by meaning, across every show Radar indexes
Trends — what is surging across podcasts, measured against its own baseline
Alerts — when a name you follow appears in a newly indexed episode
No account is needed to search Radar.