Infrastructure Technology Podcast
Sep 22, 2026 · 45 min · 12 segments
Episode 51 of the Infrastructure Technology Podcast explores how technology is giving transportation and construction professionals new ways to improve safety and operations. *Roads and Bridges*…
Luke LazarGuest
Mike DonerGuest
Jessica ParksHostBrandon LewisHost
Gavin JenkinsHostAnd along with that website, they have debuted a new artificial intelligence powered chat box known as Navi.
And what this does is it allows riders to more easily access trip planning, travel details.
And the agency is also upgrading its mobile app, which is set to receive updates.
And the agency is hoping to do so by the end of this year to streamline the experience in response to passenger feedback.
And this is all part of the agency's ongoing efforts to modernize and improve the overall customer experience.
in the past six months have really started to modernize their websites to streamline it more in line with their apps so that you can get the same user experience whether you are on a desktop or whether you are on your phone.
And along with that, a lot of these agencies are implementing these AI chatbots.
I know we have talked about quite a few, but this one is interesting because basically what it does is...
As soon as you log into the site, it pulls up service alerts, advisories, other essential travel details, a presentation, rail bus, light rail schedules.
That allows you then to easily see what routes are running, if there are any routes down, and allows you to customize your trip planning.
And then once you get on that bus or train, What time you will be arriving to your next destination.

Who knew traveling to New Jersey could be so convenient? I just thought everyone just sped up and down that massive highway of theirs.
And along with that website, they have debuted a new artificial intelligence powered chat box known as Navi.
And what this does is it allows riders to more easily access trip planning, travel details.
And the agency is also upgrading its mobile app, which is set to receive updates.
And the agency is hoping to do so by the end of this year to streamline the experience in response to passenger feedback.
And this is all part of the agency's ongoing efforts to modernize and improve the overall customer experience.
in the past six months have really started to modernize their websites to streamline it more in line with their apps so that you can get the same user experience whether you are on a desktop or whether you are on your phone.
And along with that, a lot of these agencies are implementing these AI chatbots.
I know we have talked about quite a few, but this one is interesting because basically what it does is...
As soon as you log into the site, it pulls up service alerts, advisories, other essential travel details, a presentation, rail bus, light rail schedules.
That allows you then to easily see what routes are running, if there are any routes down, and allows you to customize your trip planning.
And then once you get on that bus or train, What time you will be arriving to your next destination.

Who knew traveling to New Jersey could be so convenient? I just thought everyone just sped up and down that massive highway of theirs.
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