Aug 18, 2026 · 1 hr 8 min · 17 segments
Hey Fam! In Totality is back this week and I'm here with the team for a conversation about forgiveness, anger, and the call of Romans 12: “Vengeance belongs to Me; I will repay.” Forgiveness sounds…
Okay, can I just share for a second? Tell me why I called customer service the other day and somehow ended up in the longest game of press this number I have ever experienced in my life.
Then came the hold music, then the robotic voice asking me to verify my information.
And finally, when I got to a real person, they were kind, but I had to repeat everything I had already said.
The representatives are doing the best they can with the tools they've been given.
Businesses genuinely, I hope, want their customers to have a great experience, too.
But so many companies are still working with systems that just aren't built for the way people communicate today.
that's why i was really interested when i learned about 11 agents by 11 labs if i needed an ai solution for my business that's what i would use what i appreciate is that 11 agents isn't trying to replace the human touch It's helping make room for it.
These AI voices and chat agents can actually listen, understand what someone needs, look up an account, process requests, answer questions, and when the situation calls for a real person, they seamlessly hand it off.
That means customers spend less time sitting on hold, Supporting teams can focus on the conversations that actually require a human being, and businesses can create a much smoother experience for everyone involved.
They're known for creating some of the most natural, expressive AI voices out there.
If you've heard an AI voice that sounds surprisingly human, that's a good chance that it came from 11 Labs.
11 Agents handles more than 10 million conversations every single week, and includes enterprise-level security with SOC 2, HIPAA, and PCI, and even engineers who work alongside teams to help get everything up and running.
If you run a business or handle customer operations across support skills or marketing, you can start a demo at 11labs.io.com. See how 11 agents can fit into your workflow and help you build experiences that your customers will actually love.
dot I-O slash totality.
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Okay, can I just share for a second? Tell me why I called customer service the other day and somehow ended up in the longest game of press this number I have ever experienced in my life.
Then came the hold music, then the robotic voice asking me to verify my information.
And finally, when I got to a real person, they were kind, but I had to repeat everything I had already said.
The representatives are doing the best they can with the tools they've been given.
Businesses genuinely, I hope, want their customers to have a great experience, too.
But so many companies are still working with systems that just aren't built for the way people communicate today.
that's why i was really interested when i learned about 11 agents by 11 labs if i needed an ai solution for my business that's what i would use what i appreciate is that 11 agents isn't trying to replace the human touch It's helping make room for it.
These AI voices and chat agents can actually listen, understand what someone needs, look up an account, process requests, answer questions, and when the situation calls for a real person, they seamlessly hand it off.
That means customers spend less time sitting on hold, Supporting teams can focus on the conversations that actually require a human being, and businesses can create a much smoother experience for everyone involved.
They're known for creating some of the most natural, expressive AI voices out there.
If you've heard an AI voice that sounds surprisingly human, that's a good chance that it came from 11 Labs.
11 Agents handles more than 10 million conversations every single week, and includes enterprise-level security with SOC 2, HIPAA, and PCI, and even engineers who work alongside teams to help get everything up and running.
If you run a business or handle customer operations across support skills or marketing, you can start a demo at 11labs.io.com. See how 11 agents can fit into your workflow and help you build experiences that your customers will actually love.
dot I-O slash totality.
