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Transparency is one of the most overused words in leadership.
Most organizations say they practice it. Few do when it actually matters.
Frontline employees feel the impact of decisions first: Schedule changes, staffing shortages, safety pressure, and new expectations with the same resources. Too often, they are the last to hear why those decisions were made, or to have someone in the room advocating for them.
That silence has a cost.
When people stop trusting what they are told, they stop speaking up. When frontline v...