Catering to British guests - and fractional leadership with Jo Morganxt

Now, big one, you've already alluded to it, but British guests.

So big staycation boom, apparently.

What do we think they're expecting?

British guests.

I spent a long time working on cruise ships and mainly with the British market.

And we actually used to do cultural training on British guests.

So I am British.

So if I offend anybody who's British in here, I apologize now.

But there is that whole element of do not push in front of me in a queue.

I want hot food on hot plates and various things that are very stereotypically British.

But actually, I think it really is that genuine hospitality.

I think there are obviously wonderful establishments which are very select in their service, ultra luxury, yes sir, yes madam and those types of things.

But actually, certainly we're finding that people want that genuine hospitality.

engagement with someone the genuine hospitality they want people to learn what they like and and actually respond to that um and the service that we have here is is is is less formal um we like to use people's names we like to get to know our guests and we find that that is actually very appealing and we do get a lot of repeat guests from that and Very much the other house was set up to be kind of your home away from home.

And we have an awful lot of British guests that stay with us because they're in London every time.

And that's what they actually like.

They feel like they're coming more at home.

So we are seeing some of this.

But yes,

well,

an interesting market.

We're throwing it out to you now.

And I think this is an interesting one because London being a hospitality market full of people who are not often from the UK, also get alternative perceptions on what a great British guest would expect from a London experience.

So what I want you to do in your breakout groups, get to know each other, start with, if you don't know one another.

But you've got 10 minutes now to really share between you, you know, what are...