Sep 14, 2026 · 27 min · 10 segments
In this episode, discover the EVV mistakes and documentation gaps that could be putting your home care agency on an auditor’s radar. Special guest, **Kristy Pyles, the EVV Queen and owner of Vineyard…
[sighs] Not a fun time to be a home care or home health agency right now.
I feel like the fear of someone listening to this podcast, it's just growing a little bit as they're listening to us talk.
Is there anything we can tell them, Kristi, to kind of calm their nerves or let them know it's gonna be okay?
Well, so I'm usually the one that providers bring into their caregivers to scare them.
Yeah.
[chuckles]
So anytime you listen to me, it's gonna be doom and gloom because I don't want providers to get money taken back.
Yeah.
Because if providers aren't there to provide, people aren't there to get s- people aren't getting services-
Yeah
... right? Um, but just l- you know your people, and if you've got good people and they're doing what they should be doing, just make sure your agency is supporting them.
It doesn't mean that 100% of providers across the country are gonna end up getting shut down or behind bars.
One of the things that I've run across is some of the, the clients that I've worked with, they think they're okay, and I'm like, "Well, hold on a minute.
It could just training or some people need to know the why behind why they're doing it.
It just means we, we have to be there for each other, and one of the things I'm seeing a- in several count- countries, several cities, several states, our providers are banding together, so they're opening up conversations.
It's no longer, "Well, we're competitive." There's plenty of business out there.
[sighs] Not a fun time to be a home care or home health agency right now.
I feel like the fear of someone listening to this podcast, it's just growing a little bit as they're listening to us talk.
Is there anything we can tell them, Kristi, to kind of calm their nerves or let them know it's gonna be okay?
Well, so I'm usually the one that providers bring into their caregivers to scare them.
Yeah.
[chuckles]
So anytime you listen to me, it's gonna be doom and gloom because I don't want providers to get money taken back.
Yeah.
Because if providers aren't there to provide, people aren't there to get s- people aren't getting services-
Yeah
... right? Um, but just l- you know your people, and if you've got good people and they're doing what they should be doing, just make sure your agency is supporting them.
It doesn't mean that 100% of providers across the country are gonna end up getting shut down or behind bars.
One of the things that I've run across is some of the, the clients that I've worked with, they think they're okay, and I'm like, "Well, hold on a minute.
It could just training or some people need to know the why behind why they're doing it.
It just means we, we have to be there for each other, and one of the things I'm seeing a- in several count- countries, several cities, several states, our providers are banding together, so they're opening up conversations.
It's no longer, "Well, we're competitive." There's plenty of business out there.
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