Habitual Excellence, Presented by Value Capture
Aug 4, 2026 · 43 min · 10 segments
In this episode of the *Habitual Excellence Podcast*, Ken Segel sits down with **Dr. Tracy Gosselin, Chief Nurse Executive, Senior Vice President, and Enid A. Haupt Chair in Nursing at Memorial Sloan…
Tracy GosselinGuest
Ken SegalHost
And one of the things, um, that I heard from you loud and clear when we caught up was that this issue of workforce wellbeing is more than just something leaders can give w- lip service to or projects.
Like, this is really an alarm bell, dig-in-deep situation right now with the current workforce.
Can you say why you're choosing to push us to go even deeper than sort of some of the standards right now?
So I think it's a great question, and for any of us who serve in those dual roles of having clinical knowledge and operational knowledge, the clinical knowledge, you look at your patients, their loved ones, uh, the different challenges they face.
It is not lost on me in New York City, uh, access to healthcare, and then even thinking broader across our country, just some of the-
And so when we think about what's happening and the workforce, to me, I first think it's the whole workforce, from the frontline team who's taking care of cleaning our rooms, to the meal service, to the nurse, all the way up to the physicians.
Pressure from boards, pressure from communities to perform, to deliver, and I think a lot of that creates a lot of uncertainty when we think about financing right now in the country-
... on our clinical missions, our education missions, and our research missions, right? I think people are hearing, there's the snippets of what happens in Washington, D.C., how does that translate out to communities, especially for research-intensive organizations- Are you gonna get funded? Are you not gonna get funded? Was working with one of our team members on their next step of their large language model, um, for a grant they're looking at in nursing, and the good news is she's continuing to move along.
I can talk to other colleagues and know their s- struggles, and their struggles are real.
I also think when we talk about workforce, it's so important we think about it from a team space as well because teams matter, and teams are made up of individuals, and it's not lost.
We have a lot of, you know, world cup going on right now in watching teams and running and running, and I'm grateful they do all that running.
Yet, at the end of the day, there's the people who drive forward, right, when we think about this wellbeing, and bring teams forward.
And sometimes we look at people and we think they're okay, and maybe they're not, right? So being able to listen.
But I do think some of the other pressure points we're seeing are the uncertainty, the access to care, right? Throughput, right care at the right place, right care at the right time, and what that means for patients and families, and affordability.
And the other side of what we're seeing is new treatments, right? Not just for the treatment of cancer, but many other, uh, diseases.
People coming up with innovative ways, uh, to think about care delivery where maybe there wasn't care delivery before in a way.
So it's trying to balance sometimes what we hear and see and feel with, okay, but there could be an opportunity.
I also think we definitely know that leaders feel like they hold the mantle, right? Um, and all-
And one of the things, um, that I heard from you loud and clear when we caught up was that this issue of workforce wellbeing is more than just something leaders can give w- lip service to or projects.
Like, this is really an alarm bell, dig-in-deep situation right now with the current workforce.
Can you say why you're choosing to push us to go even deeper than sort of some of the standards right now?
So I think it's a great question, and for any of us who serve in those dual roles of having clinical knowledge and operational knowledge, the clinical knowledge, you look at your patients, their loved ones, uh, the different challenges they face.
It is not lost on me in New York City, uh, access to healthcare, and then even thinking broader across our country, just some of the-
And so when we think about what's happening and the workforce, to me, I first think it's the whole workforce, from the frontline team who's taking care of cleaning our rooms, to the meal service, to the nurse, all the way up to the physicians.
Pressure from boards, pressure from communities to perform, to deliver, and I think a lot of that creates a lot of uncertainty when we think about financing right now in the country-
... on our clinical missions, our education missions, and our research missions, right? I think people are hearing, there's the snippets of what happens in Washington, D.C., how does that translate out to communities, especially for research-intensive organizations- Are you gonna get funded? Are you not gonna get funded? Was working with one of our team members on their next step of their large language model, um, for a grant they're looking at in nursing, and the good news is she's continuing to move along.
I can talk to other colleagues and know their s- struggles, and their struggles are real.
I also think when we talk about workforce, it's so important we think about it from a team space as well because teams matter, and teams are made up of individuals, and it's not lost.
We have a lot of, you know, world cup going on right now in watching teams and running and running, and I'm grateful they do all that running.
Yet, at the end of the day, there's the people who drive forward, right, when we think about this wellbeing, and bring teams forward.
And sometimes we look at people and we think they're okay, and maybe they're not, right? So being able to listen.
But I do think some of the other pressure points we're seeing are the uncertainty, the access to care, right? Throughput, right care at the right place, right care at the right time, and what that means for patients and families, and affordability.
And the other side of what we're seeing is new treatments, right? Not just for the treatment of cancer, but many other, uh, diseases.
People coming up with innovative ways, uh, to think about care delivery where maybe there wasn't care delivery before in a way.
So it's trying to balance sometimes what we hear and see and feel with, okay, but there could be an opportunity.
I also think we definitely know that leaders feel like they hold the mantle, right? Um, and all-
The rest of this transcript — segmented and speaker-labeled, so you land on the exact moment something was said
Search every transcript — by keyword, by phrase, or by meaning, across every show Radar indexes
Trends — what is surging across podcasts, measured against its own baseline
Alerts — when a name you follow appears in a newly indexed episode
No account is needed to search Radar.