383: How JLL Practices Integrity Every Day

How do you sustain an ethical culture across 113,000 employees in more than 80 countries with a team of just four ethics professionals? Kendall Mills shares how JLL has built one of the world's most enduring ethics programs, earning recognition from Ethisphere 19 times as one of the World's Most Ethical Companies. She explains how ethics becomes more than a policy or annual training requirement when leaders consistently reinforce trust, transparency, accountability, and speaking up.  Kendall also shares a defining moment early in her career when she was pressured to alter an investigation report, and the decision she made that shaped her approach to leadership. Throughout our conversation, she reveals how organizations can operationalize integrity, create psychological safety, build trust at scale, and help employees make the right decisions even when nobody is watching.  Kendall is a licensed attorney and Certified Information Privacy Professional. She started her career at a Fortune 100 insurance company where she led more than 250 internal investigations, including matters involving C-suite executives. Today, she serves as Executive Director of Ethics & Compliance for the Americas at JLL, a Fortune 200 commercial real estate firm, where she also has global oversight for the ethics program spanning the Americas, EMEA, and APAC.    Kendall is known for translating complex regulatory issues into practical guidance, implementing compliance programs that work in the real world, and partnering with leadership to strengthen cultures of integrity and accountability. Her team develops the investigation trends and risk insights that go directly to JLL's Board, giving senior leadership clear visibility into where the risks are and what's being done about them. A Fellow of the Leadership Council on Legal Diversity, Kendall is passionate about elevating compliance as a strategic function and developing a high-performing, globally aligned team.  **You’ll discover:**  - How JLL scales ethics across 80+ countries - Why integrity starts with small decisions - What builds trust in speaking-up cultures - How leaders create psychological safety - Why accountability strengthens organizational trust **Connect with Kendall on Social Media** LinkedIn   **Resources** JLL Ethics Everywhere Annual Report  Check out all the episodes Leave a review on Apple Podcasts Connect with Meredith on LinkedIn