380: Who’s Developing Human Judgment?

Mm-hmm.

I'm just imagining down the road if the judgment muscle is not adequately developed, what as an ethics and compliance person are you most concerned about that could happen on the risk side?

Yeah, that's a great question.

To me, and I don't see this changing anytime soon, compliance and ethics, that role that we fill within an organization, it's a relationship role.

It's not one that sits behind the scenes and checks the box.

If it is, then I would argue that that's not really a very effective compliance program.

The ones that are effective, the ones that are good, the ones that I've seen go from good to great are the ones that build those relationships within the organization.

And so in order to do that, you've got to build a layer of trust between you and the people that you're working with.

They need to know that you're coming to them with what, you know, with not only a maybe a proposed solution to the problem that they're facing, but one that's well-researched, one that's appropriate and one that they can rely on and trust.

And if that happens enough, you know, you get that flywheel of, of trust starting to build up.

And that's the kind of thing that helps to drive that relationship and helps to drive the culture across the organization.

Relying to the concern that I have is if we rely too much on the AI to Not only do we run the risk of potentially putting something out there that's incorrect or incomplete.

Maybe that's even the bigger concern, it's incomplete.

But it's also that you're not putting that human element into it.

So it's not just the skill of that kind of research and critical thinking that folks need to do, but it's also the relationship building stuff, which is why I know you and I have connected a number of times on that.

And I love the work that you all are doing to help folks build that within themselves so that they can see maybe where they're doing well, where they need to continue to improve, and how they can start to practice that in their day-to-day work.

Mm-hmm.

Yeah, besides putting out wrong information or incomplete, let's look at the impact of this lack of judgment, let's say, in relationships.

Because you just mentioned how important the relationships are.

And relying on AI for so many things, it's sort of like getting dependent on our devices, right? There's less interaction with people.

And so what are some of the negative consequences that either you've seen already or anticipate you could see if that judgment piece is somehow lessened or diminished?

Yeah, that's a great question.

You know, I think some of the things that I'm starting to see, you know, You kind of hit the nail on the head when you talked about us being connected to our devices.

Everyone walks around looking at their hand like this.

That's not good for human relationship.