Sep 23, 2026 · 1 hr 15 min · 14 segments
VP of Amusement for Incredible Technologies, Adam Kramer sat down with Gino to discuss the update for 2027's Golden Tee year and also eleborated in the current state of trackball inventory across the…
Adam KramerGuest
Chris LonginoHost
Before we get into details about what's going into this update, can I ask an innocuous sales question of like, I mean, this is probably a Josh Pick question maybe, but what's your conversion rate? I mean, how is it? is this new update doing well for you this year? You're getting, obviously legacy is,
Can you talk a little bit about, uh, Just conversions, basically, you know, trying to get those operators away from that model onto your new model and have them invest into it.
The last, I'd say, couple years, the challenge was just gathering up all the data for a route.
And whether it was live games that weren't updated or PGA Tour games or whatever, and telling an operator, here's your collection of games.
And I think it really elongated the update process because you're trying to give them the best information.
And they're trying to say, are we going to do kits? Are we going to do by Showpiece Pro? We want to upgrade.
We have... you know, many, many, many operators, some with hundreds of games, some with a handful of games, different jurisdictions all over the map, people that haven't bought updates in 10 years that are buying.
So I'll just say the messaging is so much cleaner and people are really embracing this update and they understand it's like they have a better holistic look at their route.
And so I think, and with live, you know, The last few years, understanding the end was coming, there was like this, you know, and I get it.
We could look at it how we did it, but we said we were going to do it a certain amount of time, and we did that.
And I think operators have really kind of gravitated towards, it's a much cleaner message.
Before we get into details about what's going into this update, can I ask an innocuous sales question of like, I mean, this is probably a Josh Pick question maybe, but what's your conversion rate? I mean, how is it? is this new update doing well for you this year? You're getting, obviously legacy is,
Can you talk a little bit about, uh, Just conversions, basically, you know, trying to get those operators away from that model onto your new model and have them invest into it.
The last, I'd say, couple years, the challenge was just gathering up all the data for a route.
And whether it was live games that weren't updated or PGA Tour games or whatever, and telling an operator, here's your collection of games.
And I think it really elongated the update process because you're trying to give them the best information.
And they're trying to say, are we going to do kits? Are we going to do by Showpiece Pro? We want to upgrade.
We have... you know, many, many, many operators, some with hundreds of games, some with a handful of games, different jurisdictions all over the map, people that haven't bought updates in 10 years that are buying.
So I'll just say the messaging is so much cleaner and people are really embracing this update and they understand it's like they have a better holistic look at their route.
And so I think, and with live, you know, The last few years, understanding the end was coming, there was like this, you know, and I get it.
We could look at it how we did it, but we said we were going to do it a certain amount of time, and we did that.
And I think operators have really kind of gravitated towards, it's a much cleaner message.
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