Jun 14, 2026 · 53 min · 10 segments
In their debut episode, Ashley and Megan dive headfirst into one of the most pressing issues facing the 911 industry — the staffing crisis that's pushing comm centers to their breaking point. Using a…
And this is no new secret.
It's not
This is a ongoing conversation, ongoing question in all of our centers about staffing struggles, about that concern.
And one of the big numbers that came to me that stood out to me.
in this article is that because of their long-running staffing shortages, their overtime, $1
million.
A year? A year.
$1
million every year since well before COVID.
So COVID didn't help, but it wasn't because of COVID.
So that's costing the city $1 million a year in overtime just because they're unable to staff
their center.
That gave me budget angst when I have my management hat on right now.
Such budget angst.
But also then I'm like, oh, my gosh, a million dollars in overtime.
Can you imagine how many hours those dispatchers are working? Yeah.
I mean, like, let's first recognize, like, you're fighting the good fight right now.
That is insane.
Gosh, yeah.
I think that brings us to like, what everyone always asks, like, what can you, why don't we have enough dispatchers? You know, what is, you know, I mean, this is probably a much longer than an hour topic.
So I hope you guys are all locked in for this.
We'll be here for six hours.
And this is no new secret.
It's not
This is a ongoing conversation, ongoing question in all of our centers about staffing struggles, about that concern.
And one of the big numbers that came to me that stood out to me.
in this article is that because of their long-running staffing shortages, their overtime, $1
million.
A year? A year.
$1
million every year since well before COVID.
So COVID didn't help, but it wasn't because of COVID.
So that's costing the city $1 million a year in overtime just because they're unable to staff
their center.
That gave me budget angst when I have my management hat on right now.
Such budget angst.
But also then I'm like, oh, my gosh, a million dollars in overtime.
Can you imagine how many hours those dispatchers are working? Yeah.
I mean, like, let's first recognize, like, you're fighting the good fight right now.
That is insane.
Gosh, yeah.
I think that brings us to like, what everyone always asks, like, what can you, why don't we have enough dispatchers? You know, what is, you know, I mean, this is probably a much longer than an hour topic.
So I hope you guys are all locked in for this.
We'll be here for six hours.
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3 of 6
It’s Not The Calls, It’s The Room
Inside dispatch centers, the real danger surfaces.
Applicants Are Derek Now
Recruiting flips: departments now chase applicants hard.
The Toxic Trainer Problem
Facing dreaded trainers can reshape trainee survival.
+3 more clips · 4 min 13 sec of audio in all
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