Ep. 2 Speak Up Buttercup: The Art of Talking and Listening in 911 Centers

Well, one thing you never fall short on in a 911 center is communication.

And what I find most comical about that fact is that the reality is, even though our entire job involves communication, sometimes That's what we struggle with the most

in our centers.

Yes, we do.

It's unfortunate, but it is something that we all encounter.

You know, addressing our peers is sometimes the toughest.

And one of the things that I hear the most on our YouTube channels and feedback on our reels is the reality of a toxic center or the lack of being able to facilitate positive communication in our centers.

And to that I say, speak up Buttercup.

Which is the title of today's episode, Speak Up Buttercup.

This episode is really all about empowering everyone in our centers to be accountable for the environment that's in the

room.

I often say time and time again, I say peer pressure is the best pressure.

I think the first mistake we make is waiting to go like supervisors will take care of it.

Management will take care of it, you know, or, you know, and sometimes it's the little things, right? It's just like it really bothers me when Susie is chomping away on her Taco Bell with her mouth open the whole time.

Well, if you don't say anything, how is anyone going to know to correct you? you know, their behavior.

So I think we really got to start there is we, if something's bothering us, we're adults, we need to get that out on the table.

Yeah.

And I think, you know, I actually had this conversation recently is that where where is it coming from? Right.

Like what what is our intention behind the communication? I want to communicate with my partner because I want my partner to be better in some way, shape or form.

Right.

Sometimes it's a better for a selfish reason.

Like Susie, stop smacking on that taco.

You didn't offer me any of your, you know, but the the feedback can't come from like this negative, like you're doing it wrong.

Listen to me type of mentality.

I read something recently where they talked about feedback really being a gift.