329. Empathetic Leadership: The Balance Between Kindness & Accountibility · Elevating Beyond with Mark Minard · Radar

A System for Coaching and Termination8:46 – 17:40

ModeratorModerator

8:46

yeah so based off that like it sounds like that experience may have led you into figuring out a new system of firing so like what are your guys's internal process of or the steps you take in letting somebody go even if they're a quote good worker

Mark MinardHost

9:07

Yeah.

Mark MinardHost

9:08

And even hiring, there's been more steps added to that too.

Mark MinardHost

9:11

But yeah, we don't do what's called like a generic write-up or

UnknownUnknown

9:17

I don't know.

UnknownUnknown

9:17

Think of some other words you've had from

Mark MinardHost

9:19

jobs in the past where it's like it make it terminology they sometimes make it sound like being reprimanded or whatever it is that but it's it's it's coaching and it's like look once we see something um if it's a toxic behavior we're gonna jump on that like really really

ModeratorModerator

9:41

quick

Mark MinardHost

9:41

and a few things that we make sure we do and like our head leadership does is We don't call them out in front of the whole team.

Mark MinardHost

9:52

So we pull them in one-on-one.

Mark MinardHost

9:54

Also, I have my weekly meetings every week with my head leader of DreamShine, and we go over all this stuff.

Mark MinardHost

10:04

And if she was to talk to me and be like, so-and-so has been doing this for two weeks, I'd be like, why did you not? We don't leave conflict unresolved.

Mark MinardHost

10:15

We're all busy.

Mark MinardHost

10:16

There's a million things going on, but you see.

Mark MinardHost

10:18

something like that happening you're taught you're having a quick at least five minute conversation with them that day or the next day but we're hitting it head-on there's a saying I didn't say it I forget who did but it's unkind to be unclear and basically It's like, it's uncomfortable for everyone for just a few seconds.

Mark MinardHost

10:44

Like you're gonna feel like, man, I have to talk to them.

Mark MinardHost

10:47

Cause you get into that fight or flight mode and it's always a million times worth it because the right people are gonna be coachable and those are the ones you wanna keep.

Mark MinardHost

10:59

And so the right person, if you talk to them and you're like, hey, you know, like you're doing amazing here.

Mark MinardHost

11:04

I love how you're doing this.

Mark MinardHost

11:07

And also, and we don't like beat around the bush.

Mark MinardHost

11:10

We're like specific, like the way when you were working with so-and-so and they weren't helping like clean up their part of the building or whatever.

Mark MinardHost

11:18

And you just went over and were like really rudely yelled at.

Mark MinardHost

11:22

I'm like, you don't ever do anything.

Mark MinardHost

11:23

You're lazy.

Mark MinardHost

11:25

You're like, by the way, we are going to talk to them separately.