Consumer Talk with Wendy Knowler
Sep 30, 2026 · 39 min · 10 segments
Pippa Hudson speaks to consumer journalist Wendy Knowler about spare parts and appliance repairs. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news…
Wendy KnowlerGuest
Pippa HudsonHost
Bobby RamagwedeGuestBruce HongGuest
To be specific, an Eiger, if that's how you say it, Vortex Nutri-Force 1,000-watt eight-piece blender.
He'd spotted it on the clearance table, marked, down from, let's call it 1,000 rand to 800 rand.
But within days of using it to make smoothies, following the recipe booklet that came in the box, it started to leak.
And when he washed the cup and the blade unit, he found a crack in the blade unit.
Okay.
So on the 14th of August, so that's four days after – sorry, there was five weeks after he bought the product.
Macro told him the supplier would inspect and decide, and he was given a repair ID number.
It's within six months I'm entitled to choose between a replacement, a refund, and a repair.
What's actually not specifically in the act, but which is – the norm and all the consumer protection bodies support it is that the retailer can send it off to the supplier in this case IGA is a mass smart product so it's quite in-house to assess to rule out consumer abuse and all that kind of thing because sometimes it is consumer abuse so that causes friction because people who do know their rights are like but I want my refund now or I want my replacement now you have no right to send it off and unfortunately they do what's also not in the Act is how long that should take roughly 10 to 15 days it's quite a long time but that's what the Consumer Goods and Services Ombuds says so just it's a good opportunity for me to add that because a lot of people it's not in the Act but it is and it's in fairness to
if you know if somebody bought what is intended to be a household appliance for light use then And uses it
To be specific, an Eiger, if that's how you say it, Vortex Nutri-Force 1,000-watt eight-piece blender.
He'd spotted it on the clearance table, marked, down from, let's call it 1,000 rand to 800 rand.
But within days of using it to make smoothies, following the recipe booklet that came in the box, it started to leak.
And when he washed the cup and the blade unit, he found a crack in the blade unit.
Okay.
So on the 14th of August, so that's four days after – sorry, there was five weeks after he bought the product.
Macro told him the supplier would inspect and decide, and he was given a repair ID number.
It's within six months I'm entitled to choose between a replacement, a refund, and a repair.
What's actually not specifically in the act, but which is – the norm and all the consumer protection bodies support it is that the retailer can send it off to the supplier in this case IGA is a mass smart product so it's quite in-house to assess to rule out consumer abuse and all that kind of thing because sometimes it is consumer abuse so that causes friction because people who do know their rights are like but I want my refund now or I want my replacement now you have no right to send it off and unfortunately they do what's also not in the Act is how long that should take roughly 10 to 15 days it's quite a long time but that's what the Consumer Goods and Services Ombuds says so just it's a good opportunity for me to add that because a lot of people it's not in the Act but it is and it's in fairness to
if you know if somebody bought what is intended to be a household appliance for light use then And uses it
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