Aug 6, 2026 · 1 hr 2 min · 11 segments
This week, Meghan Henry welcomes Andrew Leeds, the Chief Claims Officer at Plymouth Rock Assurance, bringing over 20 years of insurance industry experience—including leadership roles at Liberty…
Andrew LeedsGuestMeghan HenryHostAudreyHostSo when you go to Liberty Mutual, are you dealing with property damage claims then or all types?
I like when I started there, I was doing consulting stuff, you know, kind of moving around the different units.
You know, and everything, you know, every piece of like homeowner, homeowner, condo renters.
If they haven't changed in 20 years, they probably haven't changed in 50 or 100.
Most people have never had a home insurance claim and they don't know what to expect.
And so being able to put them at ease from the very first conversation and get them help.
And then once you get customers on the path to be successful, it's about keeping them informed
So when you go to Liberty Mutual, are you dealing with property damage claims then or all types?
I like when I started there, I was doing consulting stuff, you know, kind of moving around the different units.
You know, and everything, you know, every piece of like homeowner, homeowner, condo renters.
If they haven't changed in 20 years, they probably haven't changed in 50 or 100.
Most people have never had a home insurance claim and they don't know what to expect.
And so being able to put them at ease from the very first conversation and get them help.
And then once you get customers on the path to be successful, it's about keeping them informed
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