Oct 30, 2026 · 16 min · 10 segments
One of the most popular and expedient ways to shop in China is by ordering things online. But what do you do when there's a mix-up and the company delivers the wrong product? Find out how to resolve…
Is anyone there? Delivery man.
Coming.
This is your clothes.
Check it before you sign.
Why is it a small size? I want a large size.
Hello, I bought a dress on your website.
I bought a large size, but you gave me a small size.
Sir,
please give me the order number.
C576942.
Sir, I'm sorry.
It's our fault.
I want to change it.
I'm sorry.
The large size
is out of stock.
What should we do?
I'm very sorry.
We will refund you.
Is anyone there? Delivery man.
Coming.
This is your clothes.
Check it before you sign.
Why is it a small size? I want a large size.
Hello, I bought a dress on your website.
I bought a large size, but you gave me a small size.
Sir,
please give me the order number.
C576942.
Sir, I'm sorry.
It's our fault.
I want to change it.
I'm sorry.
The large size
is out of stock.
What should we do?
I'm very sorry.
We will refund you.
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