Jun 22, 2026 · 50 min · 14 segments
In this episode of the Care Without Burnout podcast, host Donna Bentley-Carr welcomes Andy Baker, Managing Director and Head Trainer at The Able Training Company, to discuss the challenges faced by…
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Andy BakerGuest
Donna Bentley-CarrHost
Yeah, I've worked in pretty much every health and social care sector from dementia, mental health, learning disabilities, children's homes, foster care.

And the one thing that's pretty... stands out pretty much as people are people so once you start to understand yourself and start to understand other people you can there's an awful lot that you can navigate in different ways definitely yeah definitely
yeah but equally people can be very unpredictable can't they so it's having those strategies to manage the the times when people act out of their normal behavior as well

Yeah, as you said, for people who are caring for individuals who may be going through some change for whatever reason, whether that be an acute change, something like a stroke that's completely changed their personality in some way or affected how they feel about themselves, or whether it be a slow recovery.

progressive illness or something like dementia, that can make suddenly everything you thought you know about this person now predictable, but all of us can be changeable.

Major life events, mental health issues can throw us all out of our normal patterns of behavior and thinking, which can make it difficult for anybody to navigate.

There are 100 billion individual neurons, each of those connecting with between 100 and 1,000 other neurons, trillions of connections.

And when you understand the nature of complex systems, like the best analogy most people will be familiar with is like the weather.

And most people have heard the principle that a butterfly flaps its wings in Cornwall and causes a tornado in Chicago in America.

And the human brain is exactly the same, that tiny, minute adjustments can completely change and ripple effect, whether it be a person or whether it be a culture or a household or whatever it is.

So I would say, I mean, I've been studying psychology for, a while, over 20 odd years.

The fact that I might know whether it's going to rain or shine, but I still got caught out in a rainstorm in my shorts.

And so I think the one thing that is predictable about people is that they are unpredictable.

Yeah, I've worked in pretty much every health and social care sector from dementia, mental health, learning disabilities, children's homes, foster care.

And the one thing that's pretty... stands out pretty much as people are people so once you start to understand yourself and start to understand other people you can there's an awful lot that you can navigate in different ways definitely yeah definitely
yeah but equally people can be very unpredictable can't they so it's having those strategies to manage the the times when people act out of their normal behavior as well

Yeah, as you said, for people who are caring for individuals who may be going through some change for whatever reason, whether that be an acute change, something like a stroke that's completely changed their personality in some way or affected how they feel about themselves, or whether it be a slow recovery.

progressive illness or something like dementia, that can make suddenly everything you thought you know about this person now predictable, but all of us can be changeable.

Major life events, mental health issues can throw us all out of our normal patterns of behavior and thinking, which can make it difficult for anybody to navigate.

There are 100 billion individual neurons, each of those connecting with between 100 and 1,000 other neurons, trillions of connections.

And when you understand the nature of complex systems, like the best analogy most people will be familiar with is like the weather.

And most people have heard the principle that a butterfly flaps its wings in Cornwall and causes a tornado in Chicago in America.

And the human brain is exactly the same, that tiny, minute adjustments can completely change and ripple effect, whether it be a person or whether it be a culture or a household or whatever it is.

So I would say, I mean, I've been studying psychology for, a while, over 20 odd years.

The fact that I might know whether it's going to rain or shine, but I still got caught out in a rainstorm in my shorts.

And so I think the one thing that is predictable about people is that they are unpredictable.
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