Ep210: Resilience at Machine Speed - PagerDuty's Path to Autonomous Operations

PagerDuty SVP Rukmini Reddy explains why AI is making software operations exponentially more complex — and why the companies that learn and recover fastest will be the ones that win. **Topics Include:** - PagerDuty powers critical digital operations for enterprises and AI-native companies. - Founded by early AWS employees who experienced always-on system failures firsthand. - The platform evolved from simple alerting into a full operational intelligence platform. - Complexity exploded with microservices, cloud-native infrastructure, and multi-cloud environments. - Reliability must be a core value — not an operational afterthought. - PagerDuty's culture champions the customer above everything else. - Employee recognition extends beyond sales to celebrate the whole business. - AI is accelerating software creation but making operations far more complex. - AI fails differently — silently, unpredictably, with a much larger blast radius. - Enterprises should leverage their operational history as a competitive AI asset. - AI-native companies must build operational resilience early, not bolt it on later. - The winners won't build fastest — they'll learn and recover fastest. **Participants:** - Rukmini Reddy – Senior Vice President of Engineering, PagerDuty See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/