A Chick-Fil-A Service Contractor?

Yeah, you brought up a term in the article or the letter you wrote, and I'm not sure if you coined it.

I don't think I've ever heard about reverse hospitality, which I thought was pretty cool.

And kind of talk about that.

You touched upon a little bit talking about the letter to Chick-fil-A, but talk about that, reverse hospitality.

Yeah.

Yeah, thank you.

And I don't recall where I first heard it.

And I also know that Yossi Wachtel with Monkey Wrench Plumbing in the LA area definitely has used the term more than I have.

So I associate it with him.

Again, I don't know where it originated, but boy, he should have taken on the branding.

But I liked it.

I like when I hear it.

I like how I think about it.

But it's similar to the analogy that I offered to you that, you know, when someone comes to your house, you know, and you're the host, that you show them hospitality.

If they're the guest where you are.

And I was, in my attempt to paint a picture here, I was offering that you're going to someone's home.

So it's like a reverse hospitality.

I mean, you're not the host.

You're not in control.

It's not your domain.

But boy, you sure as heck better be hospitable.

You know, Tim was... you know, kind of alluding to the fact here that he's had some folks come and visit his home.

But I can tell you, if I get poor customer service out in the wild, let's say I go to your business, I go to your restaurant, get bad service.

I kind of look at it as a training thing.

Maybe I won't come back.

Yeah, you brought up a term in the article or the letter you wrote, and I'm not sure if you coined it.

I don't think I've ever heard about reverse hospitality, which I thought was pretty cool.

And kind of talk about that.

You touched upon a little bit talking about the letter to Chick-fil-A, but talk about that, reverse hospitality.

Yeah.

Yeah, thank you.

And I don't recall where I first heard it.

And I also know that Yossi Wachtel with Monkey Wrench Plumbing in the LA area definitely has used the term more than I have.

So I associate it with him.

Again, I don't know where it originated, but boy, he should have taken on the branding.

But I liked it.

I like when I hear it.

I like how I think about it.

But it's similar to the analogy that I offered to you that, you know, when someone comes to your house, you know, and you're the host, that you show them hospitality.

If they're the guest where you are.

And I was, in my attempt to paint a picture here, I was offering that you're going to someone's home.

So it's like a reverse hospitality.

I mean, you're not the host.

You're not in control.

It's not your domain.

But boy, you sure as heck better be hospitable.

You know, Tim was... you know, kind of alluding to the fact here that he's had some folks come and visit his home.

But I can tell you, if I get poor customer service out in the wild, let's say I go to your business, I go to your restaurant, get bad service.

I kind of look at it as a training thing.

Maybe I won't come back.