Sep 15, 2026 · 4 min · 8 segments
Get our scoop on the top AI headlines based on insights from SHRM’s AI+HI Executive in Residence, Nichol Bradford: The Economist reports an AI jobs boom, Cognizant is building a 15,000-person AI…
Alex AlonsoHost
Nichol BradfordHost
And today we're exploring that exact tension, this massive contradiction between really healthy macroeconomic AI job data and the brutal realities happening right now at the entry level.
I mean, if you only look at the high level data, like the recent numbers from The Economist, everything looks great.
But that net creation number kind of ignores which jobs are actually being created versus destroyed, right?
The growth is all in infrastructure and AI, while routine admin work is shrinking fast.
Like the economists noted that customer service roles have actually fallen 10% since January 2023.
So for your organization, the real question is, can you move your people from the shrinking side to the growing side fast enough?
And today we're exploring that exact tension, this massive contradiction between really healthy macroeconomic AI job data and the brutal realities happening right now at the entry level.
I mean, if you only look at the high level data, like the recent numbers from The Economist, everything looks great.
But that net creation number kind of ignores which jobs are actually being created versus destroyed, right?
The growth is all in infrastructure and AI, while routine admin work is shrinking fast.
Like the economists noted that customer service roles have actually fallen 10% since January 2023.
So for your organization, the real question is, can you move your people from the shrinking side to the growing side fast enough?
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