Oct 29, 2026 · 55 min · 12 segments
A practical fifteen-point website checklist, whether you sell stuff or not. Gary Crossey walks through accessibility, privacy, payments, pricing, shipping, returns, reviews, and customer trust, with…
When someone asks an AI assistant for help, the assistant looks for clear, specific facts.
The clearer those facts are, the easier it is for an answer engine to understand your business and for the people it sends your way to decide what to do next.
Maybe a friend sent a link, Google brought up the business, Or an AI assistant mentioned it.
However a visitor finds you, that visitor arrives with the same basic questions.
What's this going to cost?
And if it all goes sideways, is there an actual human I can speak to? Your website needs to answer those questions.
And clear information helps Answer Engines understand your business and helps the people they send you decide what to do next.
The next four web best practices are for websites that take payments or sell things.
And the last four web best practices depend on your business, the kind of work you do, and what you publish.
When someone asks an AI assistant for help, the assistant looks for clear, specific facts.
The clearer those facts are, the easier it is for an answer engine to understand your business and for the people it sends your way to decide what to do next.
Maybe a friend sent a link, Google brought up the business, Or an AI assistant mentioned it.
However a visitor finds you, that visitor arrives with the same basic questions.
What's this going to cost?
And if it all goes sideways, is there an actual human I can speak to? Your website needs to answer those questions.
And clear information helps Answer Engines understand your business and helps the people they send you decide what to do next.
The next four web best practices are for websites that take payments or sell things.
And the last four web best practices depend on your business, the kind of work you do, and what you publish.
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