Aug 18, 2026 · 37 min · 15 segments
In this episode of Across The Funnel, Adil Saleh sits down with David Karp, SVP of Customer Success at Billtrust, to explore how customer success teams can use better customer context, structured…
It's good to speak with you and just good to be part of any conversation that talks about how we help our customers be successful.
Been doing it for almost like as many years that like I got into my senses, you know, I'm 30.
So getting to learn from people like you has been slightly more essential to these conversations that we are bringing.
So First off, David, I would appreciate if you just go ahead a little bit about your role that you recently joined about, you know, almost three quarters into it and build trust as compared to many other roles that you had in the past is, was kind of a challenge when it comes to, you know, looking at traditional customer success and now jumping into an era where AI is taking over so much.
And, you know, of course your consumers are consumed with so many options, so many a lot of noise with this and presence of this AI bead, a tech stack bead, you know, other solutions in the market.
So how it feels like being, leading this there and then taking up on this challenge?
It's good to speak with you and just good to be part of any conversation that talks about how we help our customers be successful.
Been doing it for almost like as many years that like I got into my senses, you know, I'm 30.
So getting to learn from people like you has been slightly more essential to these conversations that we are bringing.
So First off, David, I would appreciate if you just go ahead a little bit about your role that you recently joined about, you know, almost three quarters into it and build trust as compared to many other roles that you had in the past is, was kind of a challenge when it comes to, you know, looking at traditional customer success and now jumping into an era where AI is taking over so much.
And, you know, of course your consumers are consumed with so many options, so many a lot of noise with this and presence of this AI bead, a tech stack bead, you know, other solutions in the market.
So how it feels like being, leading this there and then taking up on this challenge?
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