
Zafir Khan
Head of Consumer Product at WhatsApp (Meta), based in Houston, Texas.
1
APPEARANCES
1
PODCASTS
012
DEC 30
JAN 6
JAN 13
JAN 20
JAN 27
FEB 3
FEB 10
FEB 17
FEB 24
MAR 3
MAR 10
MAR 17
MAR 24
MAR 31
APR 7
APR 14
APR 21
APR 28
MAY 5
MAY 12
MAY 19
MAY 26
JUN 2
JUN 9
JUN 16
JUN 23
JUN 30
JUL 7
JUL 14
JUL 21
JUL 28
AUG 4
AUG 11
AUG 18
AUG 25
SEP 1
SEP 8
SEP 15
SEP 22
SEP 29
OCT 6
OCT 13
OCT 20
OCT 27
NOV 3
NOV 10
NOV 17
NOV 24
DEC 1
DEC 8
DEC 15
DEC 22
DEC 29
JAN 5
JAN 12
JAN 19
JAN 26
FEB 2
FEB 9
FEB 16
FEB 23
MAR 2
MAR 9
MAR 16
MAR 23
MAR 30
APR 6
APR 13
APR 20
APR 27
MAY 4
MAY 11
MAY 18
MAY 25
JUN 1
JUN 8
JUN 15
JUN 22
JUN 29
JUL 6
JUL 13
JUL 20
JUL 27
AUG 3
AUG 10
AUG 17
AUG 24
AUG 31
SEP 7
SEP 14
SEP 21
SEP 28
Sep 25, 2026
AI Product Design and Distribution: Lessons from Building at Scale
24:04
24:19
24:35
24:44
24:51
34:38

Heath ButlerHOST
How do you incorporate AI into a product that people have already, you know, billions of people love and they've already learned to use it? And how do you incorporate that into a consumer experience and keep that consumer delighted?

Zafir KhanGUEST
Yeah, I think that presents a unique challenge because the reason people open WhatsApp, you know, billions of users a day is to just send a message to their mom and they're very used to the way it works.

Zafir KhanGUEST
And like, you know, WhatsApp is one of the only apps that, you know, my mom knows how to use and uses every day.

Zafir KhanGUEST
workflows or new features in the app that they don't displace existing actions that users are trying to do.

Zafir KhanGUEST
And we've run into this with AI, right? In the early days of adding some AI features to WhatsApp, we did it, you know, somewhat naively of putting an AI button in places that users might not expect.
10 MINS LATER

Mustafa AliGUEST
But I think there's a lot more openness to it than we think, even from people we might perceive that, OK, you know, maybe they're old school and we can't make through.