How has the experience been in 2026 compared to when you came a couple of years ago?

So when I came in 2024, it was very new to me, and I must say, um, I don't think I was as au fait with the con- the content, and even as very much experienced in the BPO sector 'cause even though I'm a customer service trainer, I didn't really have a lot of experience with BPOs.

But I learnt a lot from that event, and I connected with a lot of people who I still stay in touch with to this day.

So it's like it really came full circle for this event because I'm telling you, every presentation has really been insightful, um, just to kinda look at things from the inside out and from the outside in, and it, it really has been very knowledgeable, um, very impactful, and even emotional.

Um, I think the social impact sessions yesterday really connected to the core of who I am, stripping aside me being as a mother or me being as a professional, but just who I am and what I stand for in terms of, you know, just me as a person.

What are a couple of the key themes you've been pulling out from 2026 this year?

Trust is definitely one.

Um, trust in terms of the clients that BPOs take on.