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Xavier Lestrade
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APPEARANCES
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May 7, 2026
Xavier Lestrade: From Insurance to Personalized Care Pathways: The New Blueprint for Growth
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7:20Xavier LestradeGUEST
And, and what a core innovation for the luggage industry that we've just forgotten.
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7:27Xavier LestradeGUEST
And I think in the, in the way we operate as insurers, we can work on our core to transform our core.
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7:33Xavier LestradeGUEST
This is what we've tried to do in AXA Global Healthcare to, uh, you know, bring four wheels to, to our luggage.
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7:40Xavier LestradeGUEST
In practical terms, today, when you buy insurance, health insurance, you pay your premium, usually with your own credit card, and if you need to see a doctor, you usually pay the doctor with your own credit card, and you will eventually claim to get reimbursed the amount you paid to.
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7:57Xavier LestradeGUEST
That's what we do every day in our business in two hundred countries, and reimburse claims in, uh, two working days, and we've got a net promoter score of plus sixty-five, so all good.
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11:57What were the biggest integration challenges that you faced when you started building this new proposition?