Skip to main content
Will Reese

Will Reese

Chief Innovation Officer at Inizio Evoke, leading omnichannel strategy, CX/UX, and marketing technology in healthcare.

Jun 16, 2026

6:42
So I think that's a perfect segue to you, Will.
6:45
Yeah, I mean, to me, the freshness, the people coming in, the nuance.
6:51
If I ask a question and I say, hey, what's the hottest thing now? Or what's the best treatment today? Little word choices require a fresher answer.
7:01
I could be a smaller brand, but because somebody put now or today, I show up higher even over a bigger brand because my content is fresher.
7:11
And to the LLM, it looks like, wow, this brand's got something going on.
7:15
So you could be a smaller property and co-op that search.
7:19
So the freshness and the always-on reputation management plus the event and make it an experience, but make it an experience that has ripples.
8:16
How is that playing a role?

We value your privacy

We use cookies to understand how you use our platform and to improve your experience. Click “Accept All” to consent, or “Decline non-essential” to opt out of non-essential cookies. Read our Privacy Policy.