So what are some of the key things you've done as you've grown your business that stick with you as being important?

Not to be like I was 22 years ago, which you will testify no doubt to.

Two big things will be...

Being able to delegate, which still is very, very, very, very hard for me.

Because I like to think I do it properly.

I like it properly.

But the other one is following the principles of ISO itself and Edward Denning Plan, Do, Check, Act.

It's a phenomenal piece of kit and all aspects of it, but it can also be very dangerous if it's not used properly.