And so how do you deal with that where it was this much confusion? Was it all on the student's part and their parents? Or is it also some of this on Howard University and, you know, because I've heard, well, you got financial aid office, you got the bursar, you got academic, you got like different places they were all calling.

Yeah, so listen, higher education today is a complicated process.

And so all of those offices did communicate with the students.

I don't think the information was different.

I think they were communicating with them about different things.

So financial aid is communicating with you about documents that you may have to send for a variety of different things that you may need to do.

The bursar's office might be talking to you about making payments and how you go about doing those things.

And so you've made it clear to your team, hey, if there are some places that we need to show up, let's do that so we don't have a repeat of this in the future.

Share with us what you learned about framing conversations at Howard University as a university president.

Yeah, it's complicated because I often describe Howard University as the most public private institution.

We're one of two non-military institutions that receive a federal appropriation.

So as a result, I had to interact with everybody on both sides of the aisle.

When we have a full household, 400 and something, congressmen and women and all 100 senators.

And that created an incredible opportunity for me to see the full spectrum of the ideology, but to also recognize that for the most part, 99 plus percent of the people are trying to do good.

They're coming from a different perspective.

I'm curious if there's a time where you have felt judged, where people didn't treat you with that same kind of empathy, and how you try to shape and build that shared empathy in a culture of engagement.