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Vivienne Ngo

Aug 31, 2026

16:31
Where do you usually see that excitement start turning into confusion and then fear and things of that nature when people come to you
16:41
I think once they've they've they've chosen what the plan that they've gone with there are certain things that they can't do one of the restrict like I guess one of the hurdles is their budget they might have something that they want in their mind, but their budget may not allow it.
17:00
So we try to improvise to give them the most that they can with the budget that they have.
17:07
And I try to maintain the realistic side of things by saying, okay, I know that's what you want, but this will affect your budget.
17:18
And I sort of like bring them back and to what the overall picture looks like.
17:26
So I do try to accommodate what they want, what the clients want.
17:31
But at the same time, I try to remind them that, okay, we can do that or we can't do that.

7 MINS LATER

24:43
So in simple language, what do you do for homeowner that they may actually struggle and not be able to confidently do by themselves?

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