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Vijay Sankaran

Vijay Sankaran

Sep 1, 2026

3:56
Could you talk to us about how did you sort of work through these challenges of taking equipment hardware company to think more like a solution software company?
4:07
Yeah.
4:07
Well, I think first of all, it's really important to just be clear that it's the total package that brings the value proposition to life.
4:19
I think there might have been a point where we pivoted a little bit towards more of a software-centric perspective.
4:28
But really, through that process, learning and recognizing that the thing that the customers value the most is the innovation on our highly performant cooling solutions in the marketplace.
4:45
When we took a step back and said, hey, what problems are we trying to solve on behalf of our customers? cooling is an enormous problem.
4:56
And, you know, whether it's, you know, we're here in Chicago and Michigan, and you see the heat outside here, and there are other parts of the country and world where it's sweltering even more.

20 MINS LATER

25:08
In your own view, where do these companies and sectors stand in their AI journey? And what will separate leaders from laggards?
7:56
Which one stands out?
7:57
I mean, one of the use cases that I absolutely love is...
8:01
So, you know, as we started out this business system transformation, right? One of the things that our CEO observed as, you know, use a, a Japanese term, Gemba, go to seeing where the work is, is done, right, is that sellers were spending a lot of time doing non-value added work.
8:22
Um, they were basically, you know, duplicating the entry of information into multiple systems.
8:29
They were going through large RFP documents to pull out, you know, only the relevant sections.
8:36
They were then taking that information and then putting it into another syst- system for configure pri- price quote activities.
8:44
And so, you know, when he first shared that, I said, "Hey, that, that sounds like we might be able to do something there with agentic AI," right? And this is very early days.
11:42
We'll get these things nailed, the points on the board, and then we can build off that to like the next, you know, maybe the next set of more ambitious projects"?

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