Mm-hmm.

So yeah, that, that exchange between government and the people or the business or a tourist or a refugee is through a form.

So pardon the pun, but governments are not there with a Ouija board thinking, "Oh, Brian, I know what you need." You've got to exchange it through a form.

So we thought, let's look at the operating model through that prism.

So government 0 for hundreds of years is paper form.

Government 1.0, it goes from paper form to web form in the 1990s.

And so instead of 9:00 to 5:00, five days a week, it goes, uh, to 24/7.

Mm-hmm

[laughs]

To this day, I was burning with rage.

I'm thinking, right, how many kids are gonna fall off the cliff in that six-week period? And you don't give a child that's been subject to abuse a blue pill and then they get better.

Like, this is intergenerational trauma that is caused because, uh, we are not, we're not connected.

Uh, we're not putting services around the individual.

Uh, you know, we are just so fragmented.

I swore by that, that, that time, I'm still getting goosebumps now, that I will digitize the bejesus out of everything I touch, because we want real-time data.

Wouldn't have happened.

Mm.

Uh, what I mean by that is there's lots of great people, great organizations doing transformation.

Uh, you transform a, a paper seed into a digital vine.

Uh, and that means there's a lot of vines growing.

But, um, unless there's some structure to that, all you're gonna do is create a thicket.Above, right? So for the poor old customer or the citizen or the consumer or the refugee, whoever it is-

And if there was one... lastly, if there was one key takeaway that you hope people, um, uh, walk out from your session and time today, what might that be?

Oh, look, ev- every w- every room, everyone is, uh, you know, in our industry is talking about AI.

Uh, but the passion plays data.

What is the size of the prize, but also what's the cost of

AI? Oh, significant.

In terms of the size of the prize, AI is basically going to disrupt pretty much everything in the knowledge economy.

And that is a very big horizontal.

But then you put robotics on top of that in the next decade in particular, and then you're going to go into some deep verticals as well.

It's significant.

I was at the productivity roundtable with the federal government recently.

Yeah.