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Veronica Richards

Veronica Richards

VP at WW CALLS Canada and COO at CALLS Contact Center; entrepreneur with 30+ years in customer experience and contact center operations across Mexico and Canada.

May 28, 2026

CX Files

CX Files

CXOutsourcers 2026 - Voices From The Conference

May 28 · 28m

Anna Yotova
Anna YotovaGUEST
19:49
I'm from Bulgaria, and I'm representing Call Boxes.
Veronica Richards
Veronica RichardsGUEST
19:53
My name is Veronica Richards.
Veronica Richards
Veronica RichardsGUEST
19:54
I'm from Mexico.
Veronica Richards
Veronica RichardsGUEST
19:55
I live in Canada.
Veronica Richards
Veronica RichardsGUEST
19:56
I'm representing WW Close Canada.
Peter Ryan
Peter RyanHOST
20:03
How does CXO 2026 compare with previous gatherings that you've attended?
Veronica Richards
Veronica RichardsGUEST
20:09
Well, I, I got different information, and I can see now how we are going to the next 12 months.
Veronica Richards
Veronica RichardsGUEST
20:16
That was one of the information that I got, and I have had new friends, uh, new information talking about AI.

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