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Veronica Muturi

Veronica Muturi

Chief Customer Officer at Brinks Home; rose from customer service agent in 2012 to C-suite executive leading 500+ employees in customer experience and retention.

Jul 15, 2026

2:48
I mean, chief customer officer, you certainly probably didn't start as the chief customer officer, so tell me about that, uh, path coming up to the spot, the CCO.
2:58
Yeah, sure.
2:59
So, um, I actually started my career about 16 years ago in security, um, you know, fresh out of going through the, the world of college, and I just needed a job coming back home.
3:15
And, um, I found a customer service job.
3:18
I did customer service part-time when I was, uh, going to college.
3:23
And so it was just a call center, you know, basic customer service, signed up for it.
3:29
Um, I had a director back then that I guess saw something, uh, in me and kind of said, "You know, what do you, what do you wanna do?" And back then I was in business finance, so I was like, "I wanna be in accounting," right? "I wanna go the path of finance." I would never these days of knowing what you have to do.

7 MINS LATER

10:18
Like, what's, what's going on there?

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