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Vasileios Kourakis
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Jul 31, 2026
How L’Oréal Uses AI to Transform Marketing Effectiveness | Global Marketing Leaders Reveal All
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24:16Mark EvansHOST
So I want to ask both of you about what have been some of the moments of resistance where you've had to find a way through? How have you convinced people? How have you built that momentum in the face of, I'm sure you had resistance at times?

Vasileios KourakisGUEST
Of course, every change, every transformation program you're introducing is going to face some kind of skepticism at the beginning, which is healthy, actually.

Vasileios KourakisGUEST
So in order to succeed, I think any transformation program that has been successful was based on the idea of trust, right? So we try to do that on two levels, I think.

Vasileios KourakisGUEST
The first one is establishing trust with, you know, the partners we're working and they are, you know, partners on this journey for us.

Vasileios KourakisGUEST
So we're working with some of the world's best measurement partners, you know, Echometrics being one of them, Circana, AAP, etc.

Vasileios KourakisGUEST
The first thing you're introducing is understanding what a critical role the measurement agencies are playing on this transformation journey.
5 MINS LATER

Ritchie MehtaHOST
So what are the sort of tools and techniques and thought processes you go through to ensure that you really stay at the cutting edge of these disruptive sort of trends that are taking shape? And then sort of bring it back into your measurement frameworks and analysis to make sure that L'Oreal is really at the front, sort of front running this.