U
Uwe Grigoleit
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Aug 12, 2026
An Update on SAP's Service and Support Portfolio, Plus a Guide to Success Plans
24:19
24:47
24:59
25:08
25:12
36:29

Uwe GrigoleitGUEST
Um, the, the advice I'm always giving to customers now is, um, that they should decide per solution because our, um, service and support offerings that we are having, these success plans are, um, structured per solution area, right? So you can take one for, um, the cloud ERP area, you can take one for the human, uh, um, um, human capital management area for, um, finance and purchasing and so, uh, and procurement and so on and so forth.

Uwe GrigoleitGUEST
Um, and so the customer should decide for, for these areas, um, what is the level of, um, proactivity and the le- level of concrete transformation support they need in this area.

Uwe GrigoleitGUEST
And that will, uh, then determine whether they are saying, um, we are fine with the foundational success plan or we would like to get the advanced and max success plan.

Uwe GrigoleitGUEST
Because first of all, very important element, they are nicely building on top of each other.

Uwe GrigoleitGUEST
So if I'm going from, uh, foundational to advanced, I'm getting everything that I'm getting with foundational plus what is coming on top as advanced and same of course then applies to, to max.
11 MINS LATER

Craig DaleHOST
So ju- just in closing, is there anything, uh, that you feel customers need to do now to see the benefits of these new plans?