
Uma Somia
Co-founder and CEO of destination management company Europe Incoming, and co-host of The Travel Disruptor podcast.
3
APPEARANCES
1
PODCASTS
012
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OCT 5
Sep 30, 2026
Travel Expos? Why Bother? (Big Spicy Debate)
22:50
23:06
23:19
23:26
25:28

Uma SomiaGUEST
The, the salesperson represents the company, but the business comes through the company, not the salesperson, and that is in, uh, in an ideal world.

Uma SomiaGUEST
Specifically, as we were talking about the exhibition I- IFTM, the French market, um, we had-- I think you know that for many years we had very many French clients that we worked with.

Uma SomiaGUEST
Um, we gave our trust as management to the pers- to the team to take care of our French clients.

Uma SomiaGUEST
Um, the team then decided they didn't agree with how management was working, so they left.

Dylan LallHOST
It's the brand, and Uma is amongst all the people that are in the company, right? So I think that's where the trade-off is.
Wellness Travel Needs Serious Vetting, Not Vibe-Planning
6:22
6:35

Uma SomiaGUEST
So to find that half an hour, an hour for yourself where you're not connected to anything else except yourself and your well-being, I think makes it better.

Uma SomiaGUEST
I see when I go to the office and I haven't done what I normally do in the morning, I feel a lot more agitated.
21 MINS LATER
From Telex to AI: Why Trust and Human Care Still Matter in Travel
1:53
2:00
2:09
2:16
11:41

Uma SomiaGUEST
The other form of communication we had with suppliers to have some kind of a record as far as invoicing was concerned.

Uma SomiaGUEST
We used to have carbon copies of three pieces of paper where you kept one and one went to the supplier and one stayed in the invoicing file.

Uma SomiaGUEST
So when the supplier sent you back an invoice, you had a copy of what you'd booked.

Uma SomiaGUEST
So basically, David, who was my business partner, actually, he was my boss at that stage, used to send all handwritten invoices to customers by typewriter.
9 MINS LATER

Dylan LallHOST
it's reported on some form of an app or some form of whatever it is device you know an AI agent then understands the coach is broken down and then starts trying to replace the coach as quickly as possible with some either local companies or a company that we've contracted or if it's the same company or if it's a local whatever it is ultimately trying to get a coach there as quickly as possible for the customer so they don't they're not weighing around too long how is that any different from a human being that's going to do the same thing